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How a Premium FMCG Brand Used Agentic AI to Automate Retail Operations Across 85 Stores

and Quietly Pulled Ahead of the Competition

85
Stores Automated

The Landscape

In India's FMCG retail sector, scaling operations beyond 50 stores often means scaling chaos. While dashboards and alerts are everywhere, execution still relies on overloaded teams, spreadsheets, and manual follow-ups.

That's why a tier-1 VC-backed health foods brand turned to Agentic AI—to move beyond alerts and into autonomous action.

"We didn't want another dashboard. We wanted intelligent systems that act."

— Head of Retail Ops, FMCG Brand

The Challenge

Too many moving parts. Not enough momentum.

With over hero_metric_number stores across Tier 1 & 2 cities, the company was experiencing:

Stockout Issues

Frequent stockouts of fast-moving SKUs

Campaign Delays

Delayed promotions due to campaign bottlenecks

Reporting Issues

Inconsistent EOD reporting from store teams

Data Blind Spots

Reconciliation gaps across POS, Paytm, and bank data

Manual fixes were no longer enough.

The Agentic AI Solution

Working with our team, the brand deployed three autonomous agents—each built to operate across legacy systems, file uploads, and APIs.

Inventory Agent

  • Analyzed SKU velocity
  • Triggered restocks automatically
  • Balanced stock regionally

Ops Agent

  • Pulled daily sales + ops data
  • Flagged anomalies without human input
  • Alerted managers with RCA prompts

Campaign Agent

  • Created localized offers
  • Scheduled WhatsApp/SMS campaigns
  • Adjusted timing based on live store activity

No new dashboards. No staff retraining. Just intelligent execution.

The Outcome

Measurable results achieved in just 90 days

KPI Result
Stockouts 43% reduction (top 100 SKUs)
Campaign launch delay Reduced by 2+ days on average
Store reporting lag 78% less follow-up required
Reconciliation mismatches Flagged and resolved autonomously
Revenue recovery estimate +3.2% via proactive ops workflows

"Agentic AI turned busywork into background work. We've shifted from chasing problems to solving them before they land."

— Finance Lead, FMCG Brand

The Strategic Edge

Agentic AI doesn't just automate tasks—it creates a silent execution layer across your operations.

Always-on

24/7 autonomous operation

Autonomously acting

Decision-making without human input

Never distracted

Consistent performance every time

Trusted by teams in:
FMCG & D2C Retail
Electronics & Apparel
BFSI & Field Services

Ready to See What Agentic AI Can Do for You?

We're activating 3 new pilots this quarter. Your brand could be next.

Get Started Today